Privacy Policy
This Privacy Policy explains how Print Palette processes personal data in connection with its photo and art printing services, website use, and studio communications.
GDPR Overview
Under the GDPR, we process personal data only where we have a lawful basis, such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We apply data minimization and limit processing to what is needed for the relevant purpose.
GDPR Rights
Where GDPR applies, you may have the right to access your data, request correction or deletion, restrict or object to certain processing, and request portability in appropriate cases. If processing is based on consent, you may withdraw it for future processing without affecting prior lawful processing.
Data We Collect
We may collect identification and contact details, order and inquiry content, file uploads, consultation notes, payment-related records, and technical data such as device, browser, and usage information. For print services, we may also process image files and related production instructions that you provide.
How We Collect Data
We receive data from you when you submit forms, upload files, communicate by email, or attend a consultation. We also collect certain information automatically through website functions, security tools, and basic analytics or logging systems where enabled.
Cookie Types
We may use strictly necessary cookies for site operation, preference cookies to remember settings, and limited analytics or performance cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose.
Cookie Controls
You can usually block or delete cookies through your browser settings and, where available, adjust consent choices on the site. Some cookies are necessary for basic site operation, and disabling them may affect functionality.
How We Use Data
We use personal data to respond to inquiries, review image files and print specifications, prepare quotes, manage appointments, process orders and payments, produce and package printed items, communicate about proofs and approvals, maintain records, secure our systems, and comply with legal obligations. Where relevant, we also use data to manage customer support and to improve the reliability of our services.
Service Providers
We may share personal data with hosting, website support, payment, communication, file handling, and other operational providers that assist us in running the business. These parties act on our instructions or as independent controllers where required by law, and they are expected to handle data only for the relevant service purpose.
Legal Disclosure
We may disclose personal data to public authorities, courts, or other parties when required to comply with law, enforce our terms, protect our rights, or respond to lawful requests. We may also share information where necessary to establish, exercise, or defend legal claims.
Subject to applicable law, you may request access, correction, deletion, restriction, objection, or portability of your personal data. You may also raise concerns about how your data is handled and ask us to review a decision where the law gives you that right.
To exercise your rights, send a clear request describing the data or processing involved. We may ask for information needed to verify your identity and to understand the request before responding within the legal timeframe.
We keep personal data only for as long as needed to handle inquiries, complete orders, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we delete it or anonymize it where appropriate.
When we update this policy, we will post the revised version on the website and apply the new text from the stated effective date. If a change is material, we may also provide an additional notice through an appropriate site or direct communication channel.